Our Reviews

Good

Jake was excellent and very communicative about my service options. I appreciate him taking the initiative to present all options to me so that I may make a better decision for my Tahoe.

Friendly, helpful, and no pressure. Good experience.

The guys working in the maintenance department weren’t welcoming at all. You walk in expecting at least a “hello” or a “be with you in a moment” if they were busy, but this wasn’t the case. You walk in and are ignored. I sat there kinda lost (first time there) so no clue which guy to check in with. Waited for a bit until someone decided to see what I needed. Then when they call you back to pick up your car they are also very rude. They just see you walk in and not say a word. Wasn’t able to get the name but I do remember he was a bald. Seems like he hates working there. Not a word to the customer. Very unprofessional. On his phone texting all while I’m there just waiting to see what’s next since he doesn’t talk. Hands a paper and says sign and that’s it no futher words. Definitely won’t be coming back and will be telling everyone not to schedule maintenance here. My one star review was the only option since zero stars isn’t an option. The owner should really look into this department. Will definitely never come back.

I was helped right away. The quote time they gave me for my oil change was accurate. I appreciated they had a quick turn around. It only took longer due to needing to add an additional service. They left my car clean and

Great service, care, and support. Helped make it an amazingly smooth experience.

Jake at service was very helpful with the check in and check out and notify me and updating about my vehicle status

Car was returned dirty unwashed/paint scoffed/scratched and was told that the dealership doesn’t wash the cars anymore?? So had to take the time to clean up the car. Also, car was returned scratched and scoffed paint on passenger side rear wheel well, yeah and sure the dealership will not do anything to repair/detail those marks if they won’t even wash the car. Updates on status of car were few and had to call every other day, maybe because the service writer felt no changes in status but how do I know that information? Bad dealership steer clear going to Oxnard dealership I believe it’s owned/operated by some other owner

Easy fast and not expensive

Had the best experience with Frank and everyone at the dealership. I would definitely work with them again to lease a vehicle.

N/A

Felt comfortable and communicated easily with everyone involved in the sale. Never felt too pressured. Sale went beyond their hours of operation. I was there til 10 pm and they close at 8. There was never a rush to get me out feeling

Check in was fast. I waited for my truck and did not take long for it to be completed.

Jake in the service department oversaw the servicing of our truck from beginning to end. He went the extra mile to keep us updated on the necessary repairs and explained in detail the reasons for each. He knows the anatomy and physiology of cars and trucks and we’re so grateful for his knowledge and expertise!!! Thank you so much Jake!!!

They got the work promptly

Overall great experience ! Nice and friendly crew !

Shout out to Ervin Pech who made my experience with your dealership easy. Very welcoming and helpful.

The service advicers were very professional attentive ,helpful

The recall work was completed within a timely manner and Izzy did a great job of keeping me posted on the status.

Ervin and Isaiah were helpful and provided updates to the repair status of my vehicle. Appreciate the service

I arrived at 10 am and my vehicle was completed by 11 am. The staff was very friendly and welcoming. I couldn't have asked for better service. Thank you.

Amazing customer service! I was so appreciative of Peter’s communication and his efforts to find me a vehicle. I was on a work visit 75 miles from my home and I would buy from them again. I have a local dealer who’s service is awful and this dealership in particular Peter and Mike who made this an easy/quick and friendly process.

Excellent service!! Got in quickly for an emission recall, had the car service take me down the street and picked me up.

In general the service was fine. Not the fault of the dealership, but the wait for parts was a little long.

Everyone was great. Great atmosphere inside. I cannot say enough about how well Peter Bueschen presented himself and represented the dealership. I felt he was sincere and he did everything in his power to find me the truck I wanted. Even a last minute change didn’t phase him. He found another that was ultimately better than the one I was looking go. He then went and picked it up, gassed it up, and washed it while we were doing the financing. Quite a feat in Friday traffic. We joked about me wanting a big red bow on it early in our meeting. Leaving nothing to chance, Pete even put that bow on it, just in case I wasn’t kidding. We drove it home that night. It’s my job to notice small details. I’m good at it. I noticed a great team working together in sync I hope Chevy built it as well as they sold it….. Then it will truly be a “perfect” experience for me.

Izzy was great very helpful and answered all my questions.

We had a five star experience with Isaiah and his team ! Thank you for making our buying process the easiest that we have ever experienced. The follow up was a wonderful touch and the professionalism was amazing.

Giovanni and the entire team at Swickard Chevrolet were very helpful.

So I got five messages. Regarding me wanting to sell my card to you guys or buy a new car. I got three emails saying that you ordered my parts. I got three emails stating you got my parts. I got two emails stating that my car is ready. You need to relax a little bit. I don’t need so many messages. And I do better at text messaging than emails. And if I want to sell my car, I

Friendly and fast service!

Izzy gave me his personal cell phone number and I stayed in touch thru the process. He was fantastic

Always given courtesy, efficiency and friendliness.

Fast, organized & friendly

Cody was great letting me know every stage of maintenance that my car was going through.

No windshield wipers in stock. Added that service to my appointment and now I have to come back. Still waiting on confirmation wipers were delivered so I can miss more time to come back and have them Installed. It has been 3 days and have heard nothing so far.

Very smooth transaction

As ordered, at the price quoted

Very efficient

Terrible service, Terrible customer service. Mainly i bobbie is an idiot

Making the appointment and checking in were easy. The service was complete in an hour and I was on my way. Couldn’t have gone any smoother.

They took care of the problem in professional manner. Everyone was very helpful and polite.

The whole process from appointment (very courteous), to the service and then picking the car up was seamless. Thank you!

Shipping of the part and installation took longer than I expected but Cody, my service rep did a great job of keeping me apprised of their progress with daily calls and even worked with my extended warranty company to provide some credit towards a rental car. Not the usual dealership experience, I feel that they addressed the issue thoroughly and communication was excellent once Cody took charge.

Andrew, Josh and everyone at Swickard has been fantastic to deal with! Dylan in service was super-courteous: the communication on the progress of my service was spot on, and I was in and out of there quickly. Thank you Swickard!

I reluctantly had to bring my car back to Swickard Chevrolet after the last time I was there and encountered the most unprofessional service advisors. Who were rude and condescending. This visit which started out great with Sebastian as my advisor. Sebastian informed me I would be hearing from him the next day regarding the issue with my ABS system. I called the next day November 11th at 12:56pm 3:01pm, 4:26pm and again at 4:59pm. I also stopped by the service department on my way home from work at 1:30pm to check the status of my car. I was informed that Sebastian was not at work and the young man said he would call me with an update and I left him my number. I NEVER received a call and each of the four times I called after o left I was told that no one is available to help me and a message would be sent to the service advisors and as well as the Service Manager. Needless to say I NEVER heard from one person! I eventually drove to the service department again at 5:30pm and asked for my car. To my surprise every person working was sitting in their butts doing absolutely NOTHING! I will NEVER bring my car to your service department again. I have family members who also own Chevy vehicles and they too have had horrendous experiences there. I used to enjoy bringing my car in and had great experiences but since Carmen left the turnover is unreal! As some one who is also in the service business it is very telling when you cannot retain staff. I am utterly disappointed with the service department and the dealership as whole, since the Manager couldn’t find the time to resolve the situation.

I had one tire replaced. When I went in three of the four tire sensors worked when I left. None of them worked. I was told they would come back on in 10 minutes after driving they never did when I went back. They told me I would have to pay for four new sensors plus additional alignment and labor.

Customer brings 2002 Vette to Swickard on Tuesday 10/14. Requested services: (a) replace battery, (b) adjust hand brake, (c) replace brake fluid, (d) fix power windows. Also, provide estimates for the following: (e) steering column lock not functional, and (f) traction control / ABS module sometimes non-functional. After keeping the car for 6 days, Service Advisor Jake calls customer on Monday 10/20 and talks customer into additional work (stabilizer bar bushings). Customer ok's the additional work and Jake promises all work will be completed by Wednesday 10/22. This is the last I heard from Swickard about the status of the car despite repeated phone calls to Jake's direct line and repeated calls through the Swickard switchboard requesting the Service Dept., and Service Manager Keir Sole. Customer finally spoke with Service Advisor Irvin on Saturday 10/25 and got the car's status and learned that Jake was no longer employed with Swickard (and apparently no one was assigned as a replacement advisor). Service Advisor Keir was apparently out to lunch in this matter as well as the matter of returning the customer's calls. Irvin says customer will be given a discount for all the trouble Swickard caused him. The car was picked up on Monday 10/27. The stabilizer bar work was never done. The customer was charged to repair the power windows but they still don't work. Service Advisor Izzy was shown the problem. The driver's side sometimes works with the door open. Izzy was shown how the interior door panel bends out of shape as the window is raised. The passenger window is still totally non-functional. Izzy says he will inform Service Manager Keir Sole and he will be in touch with the customer. Apparently Keir is still out to lunch as he never called. Oh, and by the way, the discount Irvin talked out never materialized. The only thing positive about my experience with Swickard was shuttle driver Jose. All-in-all, my experience with Swickard was extremely distasteful. John Wartman

Service advisors need trading on services required vs what isn’t in order to maintain wareanry

Tell bobbie to use there own email

Giovanni was extremely helpful and gave us impeccable service and price. He is very responsive and made sure we left with the perfect car for us. Nick provided excellent customer service and made certain we left happy.

Cody was very courteous and professional. He suggested I return another day to finish work as 1 part had not arrived and this would cut down on my wait time. He got me in and out quickly the next day without having to make an appointment.

I had the best experience! Issac was professional, kind and found me my dream car.

fast and efficient Was able to actually wait on the car to be done

Cody was great at keeping me apprised and the job was done quickly

Todays experience was a Good one, except for the lack of communication. My Radio and all other Functions now work again. It's just sad that it took a YEAR to get this job done.

Cody was very helpful

Above and beyond!! If I could give 10 stars, I would. I came in without an appointment because my tire pressure sensor came on even though I had filled them with air. They took me right away. They said one hour but it went longer. So they got me a shuttle right away so I could make it back home in time for my meeting. They called me when my car was ready but I was in another meeting. Finally finished at 4:15 but their shuttle service ends at 4. They had one of their service techs pick me up anyway!! I always receive great service coming here.

Based on the required service for the vehicle and the exception support from Eddie, I have more confidence in going to your dealership for required work and services that might be required on my vehicle. Truthful and accurate information was provided. Other dealerships could learn a great deal from your model and personnel. Thank you. Tim Owens

I came in on 12/22 for an Oil change and tire rotation. The staff was attentive and friendly. I waited for my car and went to the lounge. The lounge was really comfortable with coffee and snacks. The free Wi-Fi was a big plus. After about two hours, I received a call from Eddie, who was working on my car. Let me know what I needed. Told me that my car was completed. Went to the service desk again with the same attentive service paid my invoice and was on my way. Swickard is always very attentive and I like doing business with them.

My sales person, Pete was straightforward and honest. He wasn't pushy and I appreciated his genuine approach. The sales process was smooth. No complaints.

Keir and the entire service staff are wonderful

Took why to long....

Ervin was very nice. Kept me informed on the progress of parts ordered and arrival. Once the parts arrived, which took a while (not your fault) my car was repaired within a day. Very thorough receipt with all that was checked and repaired.

Cody was great. Very responsive and transparent through the process.

Horrible Service. Horrible Communication, I was lied to and my issue was never addressed. I will never do business with your company again. Nor we will ever purchase another vehicle from any of your dealerships again. Not Chevy, Not GMC and Not Mercedes.

I have purchased three corvettes from the Swickard Chevrolet dealership who has been so willing to help me in anyway they can. They were also very kind and personable .Great bunch of people to work with . Keep up the great work!

Bill Herald did an excellent job! He listen to what I wanted and what was important to me. He was patient as it took me time to pull together. He alway kept in touch and sent me available cars in the years and models I wanted. Had my son and I come in for test drive for me to select model I would want.

Cells representative. Peter made it super easy and super simple to get into the vehicle. I wanted and Even helped me with questions weeks after my purchase.

Izzy was excellent in his suggestions and advice.

everybody great at what they do! Seamless and at reasonable cost

I brought my vehicle in because we were driving through the area and our water pump went out on Friday morning. I guess the dealership must have been busy because we weren’t able to pick up the Tahoe until Tuesday. When I was first given a quote, it was double the quote that I got from my mechanic that I usually use near my house. I asked for a breakdown of the quote on Saturday, but my service advisor left. I then asked the lady who answered the phone to have somebody send it over. She said she would. Nobody sent me that info Saturday. I tried getting it from service or sales at the dealership Sunday, but nobody was answering either department. When I heard back on Monday, I finally got the quote and it was only about $300 more than what my mechanic said it should be around. It was acceptable to me to pay a little more because dealership labor is usually more than a regular mechanic. While I am thankful that you fixed my car, I have to say that my experience wasn’t the best. Your initial quote was much more than what was needed and I felt like you were trying to sell me stuff that wasn’t needed. A job that is 1.9 hours of labor, you tried to charge me 3.8 hours of labor. I was told my thermostat needed to be replaced because it had “gunk” on it, but the thermostat and housing unit was replaced ones that prior. Not sure of my experience is the norm or just one bad experience, but if I lived locally I probably wouldn’t return. I’m not looking to get anyone in trouble, just telling you my experience. Communication wasn’t great when I started questioning things. I just want a fair price for a quality job, and after several messages to service, sales, and the general mailbox, it took a long time to just get a quote.

Timely and professional service

I worked with Giovanni Ramirez to get my car and He was super kind and helpful in providing us accurate numbers as well as the best deal possible.The buying experience was very nice that I recommended Swickard and Giovanni to 2 of my Other friends and they also got new Blazer Evs .

nothing else to tell

My husband and I went to look at various Chevy SUV’s and I ended up falling in LOVE with the Traverse! Our sales representative was SOOOOOO AMAZING!!’ His name is Giovanni Ramirez … I cannot say enough AMAZING things about him and his knowledge of the product!!! He was Soooo attentive and willing to keep showing us Every SUV tbey had available that we ended up buying a new truck for my husband Yes, that is Correct! We purchased both the Chevy Traverse and Silverado! I would recommend Giovani to EVERYONE I know!!!!

No pressure, very friendly and professional staff.

My service advisor took my car in at 9.30 am and said he would call me in the afternoon with an update on my vehicle, which would be ready that day. I called him at 4 pm as he hadn't called me. He didn't pick up so I left him a voicemail mail He didn't let me know what time the service department closed at 5.30 I got a call from a new person called Eddy who informed me that my car would be around 6 pm. He said my other service guy was busy. Eddy was nice, it was late for me to get that call. I had already started cooking dinner so i had to leave my car there overnight.

Peter was knowledgeable and helpful!

This isn’t an isolated incident—it’s been an ongoing pattern over the last several visits. This time, however, was by far the worst. I came in for a routine oil change and left with an $1,100 bill after being told I needed new tires and brake work. The brakes were already squeaking and had just been replaced, yet they’re still not fixed. After paying and leaving the dealership, I discovered there was no oil in my car. How does that happen during an oil change? I was left stranded on the side of the road, losing both time and money, and had to make multiple calls to the dealership. To this day, no one has ever followed up or called me back. I will never bring my business back to this dealership.

They care.

The service staff and Irwin were responsive to my needs and concerns about the status of my car and getting it repaired as soon as possible.

Friendly people. Work completed quickly while I waited

Most of the negotiation for the price was done over the phone by Bill and your management team and was very professional and extremely easy to accomplish. I would highly recommend Swickard Chevrolet for a purchase to my friends and family. As I would recommend Bill as an excellent salesman.

Hassle free with Bill and Nick. Straight shooters.

Customer service from my service writer and service manager was great. However when I called and scheduled my appointment I told the woman my vehicle was a fleet vehicle and she said no problem. But the after my service was done they informed me they were not an authorized fleet facility and I had to pay. A bit of an inconvenience.

Izzy was excellent

Dropped off in the morning and ready in the afternoon - great experience

If zero stars were possible that would be my rating. You kept my car for over 3 weeks with No updates, no communication, no accountability no return calls when wanting a basic update on the service status. They never answer the phone and or call back when VM’s are left. The staff was dismissive and uninterested, and I was completely ignored while my car sat there. This isn’t my first bad experience here—and nothing has changed. Definitely lost a customer for good.

My service writer, Chase, was delightful & very helpful. The service was completed very quickly. However, I requested the shift handle be checked as it does not shift into PARK readily. Sometimes it needs to be forced, even, restarting the engine to move it into park mode. I was informed I would need to agree to leave my car 3-5 days for them to "look at" the problem. That seems way beyond reasonable. I am considering taking my car to another Chevrolet dealership where I can receive quicker service. It seems like this issue may cause additional difficulty and/or danger and needs to be addressed NOW. Arranging to be without my car for an extended amount of time is unacceptable.

process as smooth and we collectively negotiated the deal that was best for me

Made reservation in advance, showed up on time, sat in customer lounge for about an hour, then the vehicle was ready for delivery. Experience was painless and vehicle is running great. Mike

Service was uncommunicative and did not let us know in a timely manner what was going on. The car was in the center for several day before I knew what the problem was. They did not reset the engine light when picked up. waited an hour to pick up the car, which was already paid for. Mis diagnosed an oil leak as coming from the oil pan, when in fact it was valve cover leakage. Did not offer any explanation for costs or associated work. Over all POOR service, POOR workmanship.

They did a great job I would come back to them in a moment. It’s time.

Excellent customer service

Truck was ready on time ...

Very efficient scheduling and service experience. Great communication throughout. Highly recommended.

Terrible experience. Maintenance techs are clueless on addressing issues on a C8 corvette. So many issues after work was complete. How does a tech or service rep sign off on their work. The moment I started my car after service I had several new sounds coming from the car. When they pulled it up how could they not notice. Not to mention the check engine light was on. This is just the tip of the iceberg. I really hope a manager reaches out to me to go over the horrible experience I had. Should be a one star review, but the service rep, Eddie, was outstanding. Thanks for all the help Eddie!

On time and done well

I waited 6hr. for my 7500 mile service and recall .

Help desk staff was better this time. Courteous. Even though 2 people were at the help desk, only 1 was helping, and waiting time was high before being serviced (25 minutes wait) Communication during service is still poor. Even though you get a text that says Swickard will communicate on those channels during service, it often still results in no answer, or only many hours later. Tires pressure got changed during a recall routine (not requested) Engine light is now on (driving out of the lot), even though no engine service was done (only the fire recall). Still need to bring it back again to have this checked.

Quick and Easy Experience. No Hassle

excellent

Maybe I bought a lemon?

The staff was plenty kind, communication could have been better. My truck was in for a warrantee covered fix, and there was not a courtesy car available for me (the warrantee CLEARLY states I'm supposed to get one).

They were very helpful and took care of me quick

Cody got me in and out. Informed me of upcoming services he did a great job

Nick and Peter were excellent to deal with and helped me find exactly what I wanted.

Everything was normal and went as expected

Professional, friendly, job well done

From stat to finish, everybody was attentive, friendly, and accommodating. And my service was done very quickly!

Rude ans unprofessional service advisor

Easy quick and straightforward

Professional service with detail to my concern.

The service rep was professional, the waiting room was comfortable and I was even provided a bottle of water without even asking. Great experience!

I was told I could get my door guards fixed as well but when I went in they said they couldn’t it because it was a Saturday. But other than that it everything went smoothly

Was fortunate to have a coupon for dollars off an oil change, tire rotation, 100 point inspection, and 2 recommended service issues. First thing I got back on service day was a video of what was found in the 100 point inspection that required immediate attention. I had figured that I had probably 5000 miles left on my tires but could clearly see from the inspection video that new tires and installation were immediately required. Also saw where the rear shock absorbers would soon need replacement. I have never before experienced How powerful and useful a shared video of the Chevrolet 100 point inspection could be for a customer. Well done and greatly appreciated. As a dollars off “recommended service” had the in-cabin air filter replaced and was very pleased with all of the service outcomes associated with the service issues I had brought the truck in for that day. But one other important thing took place on the day I brought the truck in for service. In talking with Eddie Castanon, the service manager, I got sound advice on how to set up my appointment, with the best cost savings, for the installation of new tires and new TMS sensors to be installed with each new tire. I was also interested in what was available in extended service warranties from Swickard Chevrolet. Eddie sent me over to Andrew in finance to go over the options for extended warranties recommended by Swickard Chevrolet. I had been researching extended warranty options for my 2018 truck for some time. The Swickard extended warranty that Andrew went over with me, was the best one I had ever run into. A reasonably priced warranty for good peace of mind. Truck and auto Service expenses are not fun. At least with Swickard Chevrolet, they go to great lengths to give you what you pay for: EXCELLENCE!!

Excellent service. They went above and beyond to help me find the perfect car and stayed late to make sure I could take it home that night. Thank you!!!! Thank You!!!

Hi this is David with the 2023 trailblazer. Yeah the service went great and it was done on time. I think you could use another person behind the counter. When I arrived to pick up my car the normal man behind the counter was at lunch so there's nobody to help myself and another customer. Chase in the next office came over when he was available to take care of us . But overall happy with my oil change thank you very much. David

The service is completely unorganized no one knows what’s happening there. I was lied to.

Your team replaced a hose for my turbo and broke the turbo itself. I also checked this with another mechanic. The truck was brought to your shop with the same level of power as when I purchased. Then you broke the turbo and now there are several issues. You also triggered def fluid issues which I have not had for several years. Kinda like going to the doctor with a broken finger and after the visit...coming out with 2 broken legs and a broken arm.

I did not get updates on the status of my vehicle unless I call or texted. The vehicle had to stay overnight and my service advisor left for the day without letting me know!! I was never able to get a clear diagnosis of the issue, I was just told that 2 parts needed to be ordered. I had to call several times a day and continued being told that the part should be here this afternoon and then the following morning and then the following afternoon. When the part finally arrived my service advisor texted me "Hey, guess what??" that is in no way professional. I want clear status updates that are given to me prior to me having to reach out. I am not asking for anything insane and in fact I would of been fine with text notices. Just if you are going to keep the car overnight its best to let the person know. I was already frustrated that my 2025 Traverse with 7500 miles on it was in the dealership for a warranty repair.

My experience was very smooth from start to finish. I had an apt at 9am for my truck and was able to drop my truck off at 8am. Nolan was the technician that I dealt with and he was very nice and professional. He made the check in and check out process very easy and stress free. I got text messages during the process telling me where they were at in the process. I will continue to take my truck here for maintenance and hope that whoever I deal with next time can give me the same experience Nolan gave me!

Good communication

Everything was perfect

Our salesperson Chris was incredibly helpful and patient with me from the moment we submitted our contact info. He texted me and answered all of my questions before scheduling us for a test drive. Once we were at the dealership, he again walked us through all of our questions and worked with us on a deal that would meet our budget. It was such a pleasure working with Chris. Then we worked with Mike in finance and it was just as smooth and easy to close the deal. Thank you!

Good

Terrible. I came in for recall notice; I couldn't be serviced. I communicated clearly with leadership about coming back another day, we made an arrangement, and the mechanic responsible for handling the recall notice wasn't even there. This dealership has a serious problem with lack of coordination. Leadership seems to be okay, but what's the point of being a good leader when the rest of the team you're responsible for is so disorganized and inept? One of the guys in charge of taking vehicles to the back was on his phone texting, lacking any situational awareness; it took him 20-30 minutes for him to get my vehicle to the mechanics' station, and I had to ask him to do it. Would not recommend, lost all confidence, the working teams here don't have respect or care for what they do.

Standard sales process. Sales agent was GREAT, even dropped off the car, no one at the dealership inspected the car properly. Now I cannot get onstar to work (which means I cannot get the navigation and cruise control to work) until the part that is back ordered comes in. Imagine buying a car and having to wait weeks for a part to come in. I text the sales guy, no response. Up until delivery he was great.

Everybody we worked with were very knowledgeable. Peter and Andrew were very kind and made the purchase as smooth as could be.

Excellent

Peter was very knowledgeable. All of the staff were very helpful and kind.

Nothing positive to say about service other than the gentlemen that helped me was somewhat kind and empathetic. As a dealership they deserve ZERO. Zero care or any empathy along the way. Will never use them again. This is my fourth car from Swikard. GM didn't even reply to multiple emails.

Eddie did great work getting my Silverado through a tough time. He was responsive to my calls and texts which, to me, is the most crucial aspect of the entire process. It can be very frustrating and disheartening when the service advisor does not communicate. Eddie made the process very easy to deal with. Thank you!

Everyone was so nice and easy to work with. From the time we entered the door to the time we drove off. We worked with Todd, Josh and the really cool finance guy, I cant remember his name right now but everyone was very pleasant and helpful through the whole process.

Helpful, knowledgeable, professional and great listeners.

The mechanics isolated the problem and my truck runs great.

I went in for service on my 2020 Silverado and while I was there, I looked at the 2026 Blazer. I had previously done research on the Blazer so I wanted to see and drive it in person. The salesperson, Peter Bueschen showed me the Blazer and answered all my questions so successfully that I bought it. Josh, the manager and Mike Abu-Jaber the finance manager were also very friendly and helpful. There is a great team at Swickard.

Dropped my car off the night before my 7am appointment. A technician contacted me in the morning by 9am giving me an update on what needed to be done for maintenance. I was able to pick up my car, pay, and sign paperwork with ease. The technician walked me to my car ensuring everything was out of the car that may have been left. Overall, a convenient and easy maintenance experience.

Chase was very helpful and knew his stuff ! My car was ready in about and hour but they were happy for me to collect it later in the day - made getting my sons car serviced really easy and didn’t try to talk us into getting unnecessary work done - would definitely recommend .

Chase in the service department was wonderful!

Service advisor Chase explained in great detail the maintenance that would be done on my 2025 Tahoe. The vehicle was ready on time. I would strongly recommend this dealership repair department.

The service advisor was great. Car had minor issue and was fixed fairly quickly. The larger problem is that if my EV has a battery or charging issue the car can’t get looked at for 3 weeks to a month. I will NOT buy my next EV at this dealership. No way!

Service guys were awesome, I’ve taken my truck for all its services here, and this time the tech sent me a video of the multi point inspection and it was very informative

Great service; great writer; good experience.

We had such a great experience leasing our Chevrolet Colorado. Out of all the dealerships we visited over the past couple of months, this one was by far the best. From the beginning, Billy was incredibly helpful and attentive. He walked us through the car, answered all our questions, and made the whole process feel easy. We stopped by briefly the night before closing, right before they were about to close, and he still took the time to show us everything without rushing us. The next day, after seeing the car, we actually completed the entire deal over the phone. It was fast, efficient, and surprisingly smooth. Billy and Lalo worked closely together to make the numbers feel right for us. You could tell they genuinely cared about making it work in a way that felt comfortable, not just pushing a sale. The finance experience was also excellent. The person we worked with was incredibly kind, patient, and clear in explaining everything, which made a big difference. What really stood out to me is that at no point did we feel any pressure. They were extremely transparent and genuinely kind throughout the whole process. My dad works in this industry back in Spain, so I really notice when people are just trying to close a deal versus actually taking care of the customer, and this felt like the second. That made a huge difference for us. This is our third car, and without a doubt the best dealership experience we’ve had.

My Chevy Silverado needed an OIL change. I tried to make an appointment online. The online chat finally provided me a Monday date at 9:30am. My husband took the truck in at 9:25am. We waited for a call for completed service. At 12pm, I called, the nice operator said she would contact Ken Moore via message to contact me with status. My husband received a text message 1220pm with a video of our vehicle. I called Ken Moore, his response was to decline extra services via text message. Really poor customer service. We did not get our Truck back until 520pm.

I feel that paying $800 for a battery replacement is ridiculous and also a check engine light that I was never told the result to. I feel fleeced over this. This is exactly why people tell you not to bring your car to a dealership, you’re a rip off.

good

Best service ever

Nolan was sweet. However, the price gauging is ridiculous! I was quoted $2,700 for my rear gasket to be changed and $3,700 for my two motor mounts to be replaced. I found another place and they were able to do it all for $3,200!! So I just paid my $260 for the dealers assessment. But no, it wasn't just that amount!! They needed to add on another $5 for using my credit card! really! The cheve dealership is so greedy. If they wouldn't be so over the top expensive, they would have had my business. But now they lost me and their profit.

Tracy called me in response to my online inquiry to schedule an appt to look at a new Trax. Ozzy in sales and entire staff were helpful, knowledgeable and friendly. They listened to my requests and were able to put together a deal on a new Trax LT that worked for me. They were kind enough to deliver the car to my home, and to spend the time it took to set up the Android Auto pairing and other technology. Overall an excellent experience! Thank you.

All of the issues with my brand new truck were addressed even a scratch in the driver seat cushion that was there when I took Delivery from another dealership was taken care of and a new cushion was ordered from Chevrolet. After learning that the dealership I bought the truck from wouldn’t return my calls regarding the scratch on the seat they took it upon themselves to take care of it for me. It’s very impressive!

Friendly and efficient

Painless, special ordered 26 Corvette Stingray from Bill Herold. Took about 8 weeks in which I was continually keep in the loop on production. Great experience

This is 2nd car we have purchased from Swickard Chevrolet in the past 6 months, the customer service we have been shown is 2nd to none. Highly recommended this dealership.

Great job

Great to deal with! Everyone I encountered was great, very knowledgeable, friendly and had my needs at top of mind I felt

Very upfront and easy to understand. Great team

Very Techy, everything was being sent on my phone. Good feature of the video review of the technician. Very pleasant experience.

Greatcon time service .

Todd did a great job helping meet my budget and delivered the vehicle directly to my home.

Great crew of service people. Excellent communication

We were quickly welcomed and shared what we were looking for (Blazer EV). We reviewed the inventory, test drove by and made our selection. All of the staff were very friendly & accommodating.

The bolt, and this is my fourth, is very different. If all those differences had been pointed out I probably would not have purchased this new one. But now I have a car I hate and would never recommend to anyone I know.

work was done correct.

I received great and timely service.

Good experience! Chase,Eddie and Josh are real pros!

Good technical service. Nice job for the skilled mechanics.

Great respectful and honest

The worst service I’ve ever had first of all they don’t offer me a loaner car expect me to Uber for a week. Also they don’t give me an update on my car for a whole six days plus the gentleman had attitude.

Excellent

easy to get an appointment, fast service, everything done correctly, excellent short video of work

The Caucasian Service Rep at Swickard Chevrolet discriminated me. I had an appointment last April 4, for a 45,000 maintenance check, oil and air filter change, transmission fluid, brake fluid, transfer case fluid change, etc. plus as I pulled in the engine light turned on. As soon as I got out of my truck, without a good morning or hello greeting, he said weren't you just here? you are not suppose to be here. When I told him that I made an appointment online he said those people taking online appointment are in Las Vegas and they don't know what they are doing. He said he does not have the mechanics to do all the 45,000 work today and I re-schedule. All I said was there's a reason that I made an appointment to make sure all will be accomplished and that was not possible then the appointment should not have been made. He made a lot of excuses that they have a problem with my account, etc. When I bought the truck last March, the what made the deal was Mike Abu added a 100,000 maintenance free package that for some reason I have to explain every time I go for service. I am consulting with my lawyer at the moment and will get back to you. Incidentally, I bought my other car with Swickard Lexus and for I always have great service with them

Great

Customer service was excellent from beginning to end.

Excelente me ayudaron con lo que necesitaba hacerle al carro para que el contacto siempre y dando una repuesta positiva a mi necesidad agradezco por ello

You did not fix my main car problem because GM decided not to make parts anymore for a 2007 Corvette. Thanks for not supporting Corvette owners.

My experience with Josh, Bill, Chris and Raoul in Service have been nothing short of extraordinary. From Day 1 they ensured that the sales and service they provided went above and beyond my expectations, and truly made me feel like part of the Swickard family. I have engaged many dealerships of many marques, over the years but none have exceeded my experience at Swickard, from the time of handling my trade-in, to ordering a new Corvette from the factory, to accepting delivery, I could not be more pleased with every phase of the process. Truly a great experience.

Eddie was Very Professional and contacted us about what was wrong w/ Our 2015 Silverado and then called us w/ Price for repairs. We also spoke with Chase and he was very cordial to us. Eddie also called us when Our truck was repaired and ready for Pick-up.

Very good

We haven’t received the refund check from the Westlake Village Chevrolet finance department, and it’s now been about a month. Both the finance manager and the salesperson assured us that the check would be mailed, but we haven’t received anything for the past three weeks. This has become quite frustrating.

Asked for BMS reset as I changed my battery and the check engine light won't go off. Car was not washed. Just extremely disappointed. I take it to TO for the service, 2 hours oil change, and was told, oh we got busy, but I had an appointment. When asked if they even tried to reset the check engine light. Nolan flat out told me no and bring it back in a few weeks to see if it's still on. It's been on for months. Just disappointed all around. Don't get me wrong Nolan is a nice person. But my experience was not great.

Friendly staff, transparent updates, and affordable price.

You dealership is awful and your service department are flat-out scamming people, at least when they're not lying to force you to pay more money for clearly advertised services. I hope everyone at this location gets fired.

Expert service throughout the process. In and out in record time. Ken my service agent was great

They did a great job accommodating my schedule friendly and eff

Upgraded a few areas of my new Chevy Silverado 2500HD Custom and needed assistance with some programming, I knew I could trust Swickard Chevrolet too handle it and they did. Thanks Swickard Chevrolet

Amazing dealership with very knowable sales and finance staff !

completed servicing quickly

Easy process to make an appointment Service completed no issues I would definitely service my Zl1 here again

Took delivery of a very hard to obtain Corvette Eray. Great job by my sales team getting this orger and delivery completed

Eddie was great to work with, on top of things, communicative and very helpful.

After being at the Northridge dealership , this was a breath of fresh air. Easy to make an appointment , friendly staff, and quick service .

Great Dealership, friendly people great service

Chase, service manager was very friendly detail, oriented, and provided prompt responses

Great, fast service.

Matteo and Daniel were professional, and courteous. They focused on our requests and ensured clear communication and a great deal.

Excellent experience from start to finish. Matteo was professional, helpful, and made the process easy and stress-free. I’m very happy with my new truck and would highly recommend this dealership.

The swickard team is amazing. Especially the new old dude.

Todd was an amazing and honest it was a great experience buying my truck here

Great

Super customer service, getting the car we wanted at a great price, and knowing the car will have excellent service at Swickard

Bill was very welcoming low pressure (which I very much appreciate) and knowledgeable about the corvette. He answered all my questions and made the process easy to complete.

Overall it was a good experience. I waited rather than used a shuttle or being picked up and the vehicle was serviced fairly quickly and seamlessly. I did not have to wait long. I like the video recap that I was sent. I set up my appointment online, it was easy but the system didn't send me a confirmation so I had to call and see if I really had an appointment. Some dealerships wash your vehicle as part of the service, that is a nice perk.

Matteo was very knowledgeable and helpful. The entire team made the purchasing process easy. Excellent team!

Chris did great on convincing us to get the new car 😊

All service personnel was friendly and helpful. Work got done in ordering manner. Thanks

Great service experience. Service advisor Ken Moore & tech Mario Canul went above and beyond to service my vehicle. All work was completed as necessary for recalls, including some that I was not aware of.

My experience at Swickard Chevrolet in Thousand Oaks was absolutely perfect! Keir and Eddie made had an excellent experience with the service department. Keir and Eddie were both outstanding throughout the entire process. Eddie's communication was excellent, he kept me informed every step of the way, answered all of my questions, and made the experience completely stress-free. The quality of the service exceeded my expectations, and my vehicle was returned in great condition. It's refreshing to work with a team that is professional, knowledgeable, and genuinely cares about their customers. Thank you, Keir and Eddie, for providing such exceptional customer service. I highly recommend Swickard Chevrolet for anyone looking for honest, reliable, and top-notch vehicle service!

Ken in service was excellent. He was on top of it and made sure my car was taken care of. I appreciated his communication and keeping me informed throughout the process.

My service advisor in thousand oaks, was Ken. He had a nice personality; however, he was incorrect with the amount of the service. Also, he rushed me into signing something that i wanted to look out. So when i went to pay for my car he quoted me a total of 388.00. I was so shocked I went home without my car because he had originially quoted me a total of 250.00 dollars. there is a been difference between the two amounts. So I would say, having been in customer service for many years, he should have been more focused on the customer. I called the manager there the next day and he said he would give me a discount of 30 dollars which would make the bill 358 dollars. I really don't think that was sufficient for the in- convenience that i was caused. i have owned 3 chevy automobiles and never had a problem with sales or service. I would not not recommend them. I know I won't go back myself for service.

Courteous, timely, and thorough. Thank You!

Communication was good

Took care of all my service needs

Great experience all around

I thought that since the Trailblazer had under 36,000 miles that they take care of the car under the warranty. They said it would be $875.00 to resolve the issue. We decided too have the work performed elsewhere.You still charged me 275.00 dollars to perform an inspection that I never asked to be done. The other place I took it to only charged me 308.00 dollars. Your prices are way too high. I will never bring back my Chevrolet cars back to your overpriced dealership. I’m so disappointed with this dealership that I will never buy a Chevrolet again.

Excellent! Ed was great!

Friendly and helpful

My experience with the Service Dept has been excellent. It was very well informed and Chase took great care of me on my truck was being worked on.

Great customer service, as always. Eddie and Chase were a pleasure to deal with, and they made the experience seamless.

Howdy Folks ! Wanted to give you some feedback again of how service is going at Swickard in hopes it helps you. Since I’m going to sell my c8-z06 car (if interested, let me know) I wanted to make sure that all small things got fixed. Rear backup camera sometimes goes out when engine is hot. Brought in car on Wednesday per App appointment with a rear-view camera issue (it’s a documented issue on camera getting hot, resulting in temporary failure). I mentioned this clear problem, and the fix needed for it (re-heat-wrap the camera cable). Person at the desk didn’t seem to absorb much, mostly wanted to tell me how he used to race cars. Car wasn’t even looked at until Friday late day (why?). A reset was done on the camera, even though that’s not the fix for it, but they were hoping that that fixed it (it didn’t). $48 dollar uber ride later (as no pickup service was available) Texted service advisor with picture again that fix wasn’t done. I mentioned that the service advisor Moe @ Chevy Camino Real knows how to fix this problem in-depth (as he’s fixed multiples of this same issue before). Swickard service advisor said that dealers don’t communicate. It took Chevy Camino over a month to figure out the issue the first time on other cars as it wasn’t documented in any C8 repair guides, so it would have greatly helped to speed up the repair issue. Upon request to get an available time-slot, there’s been no replies so far. I think my only option is to bring it to Chevrolet Camino Real I think. But it’s unfortunate as it’s a straight path on how to fix. cheers -charles

The crew over at Swickard Chevrolet did an excellent job with my truck's recall. Eddie gave me updates along the way and got me back into my vehicle seamlessly. Appreciate it guys.

Swickard Chevrolet is fantastic! Ken Moore is OUTSTANDING! I had another great experience with him. Highly recommend!

The absolute best auto buying experience I have ever had. From sales to finance it was absolutely seamless. Peter and everyone at Swickard was so easy to work with, they listed to what we wanted and gave us that plus more. Everyone was so kind and patient and so easy to work with. I would and will absolutely buy from Peter and Swickard Chevrolet again and recommend anyone looking to purchase a vehicle or even just thinking about it go to Swickard Chevrolet in Thousand oaks. They went above and beyond.

Disappointing. New 2026 Tahoe that we had delivered to our home. Vehicle showed up with a broken rearview mirror, dirty interior, odd smell and dog hair throughout the cabin. Shocking for a new vehicle. Delivery guy was great but vehicle condition was bad enough that I will not purchase from the dealership again.

Fast, easy, convenient

Service was quick and super friendly. We drove out to Thousand Oaks instead of going to our local dealership and the service here was

Bill was great to work with. Very thorough and knowledgeable.

Great service! Timely updates

Eddie was great. A past service rep. tried to up sell services telling me my vehicle needed things that it didn’t. Even went with scare tactics. That rep. appears to be gone, thank goodness.

This dealership is always my go to. The staff is so nice and welcoming. They get my car done fast and easy!

Ken is great, helpful and friendly

The smoothest car purchasing experience I have ever had.

Nick Graziano was excellent. He immediately diffused an escalating situation and was able to resolve what could have turned into a litigation matter by getting me into a new vehicle. He made an irritated

My service advisor Nolan Schultz is professional, and a pleasure to deal with. He answered my questions and kept his word, and followed through. Happy with the service, and was completed on time. The entire staff was helpful and professional. Will continue to have my silverado serviced here . Thank you!

Ken Moore in service was very helpful and kept me informed throughout the process. I reside in Colorado and my Corvette transmission died.

Staff was very efficient, friendly & professional. Service was fast and expectations were surpassed Very pleased with Swickard. If you want a Chevrolet & you want to be treated with the utmost respect- go to Swickard Chevrolet in Thousand Oaks

Good service and communication. I Appreciate the shuttle and the opportunity to text for updates

Professional experience

Bill and Josh are pro’s and helped us figure out a deal on a great truck. We love and will be back for our next Chevy as long as this team is in place.

Azahir was very professional and very knowledgeable. He was there to answer any questions and was very helpful.

It was the best over all.

Quick and excellent service!

Excellent

Chase was very helpful. I greatly appreciate the quick service and the care that was taken with my Corvette.

Good group of guys at Swickard. Eddie takes care of business straight away. Videos come in letting you know how everything is going. Greatly appreciated! Thanks!

great service

Very helpful

One of the service department members harassed my wife, making her feel uncomfortable. I have reached out to management when the incident occurred two days ago, as well as yesterday and I still haven’t heard back from anyone from the management team.