Our Reviews

Duration seemed a bit long for the level of activity perceived at the time of appointment. Waiting area offered the perfect amenities for me to be comfortable and conduct business. The ability to manage the SRN audio would have been appreciated so that the TV audio did not have to be elevated. It all added up to a higher level of background noise for those not interested in hearing it. I would appreciate that the final invoice be sent to me as well.

When I walked it I was greeted immediately and with a warm welcome! I told the sales lady, Joanna, what I was looking for and she helped me with exactly what I was looking for and helped me with everything I needed. Everyone there had excellent service and the whole process was very smooth. She was the most help I’ve gotten since I started looking for a truck and she made the whole experience so easy and straightforward, I love my new truck and I am so glad to have had her helping me!

Victor who works in the Service Department was professional and did everything right! Thank-you!

Service was friendly and quick! I got an oil change and tire rotation and it was done in less than an hour. While you wait there is a lounge inside the dealership with spaces to work or relax.

Quick and Easy

Friendly staff

I had an unfortunate engine issue while on a business trip in Westlake Village. Fortunately, my mechanical issue was met with an accommodating, and pleasant experience at Swickard Chevrolet. I have to mention, Keir. I believe he's the service manager. He was absolutely fantastic. Keir was helpful, assuring, accommodating, and FAIR. I would highly recommend Swickard Chevrolet for service matters.

I live in Long Beach but I purchased my car from Swickard Chevy. I decided to take my Trax to Thousand Oaks instead of a dealer closer to home. I was very happy with the service I received from Edin Lopez. It was so effortless and Edin was a great help. The customer lounge was comfy as well. Moving forward I plan on continuing to bring my Trax to your dealership. Thank you

Communication with service department could have been better...

We did not have our vehicle serviced recently. I wonder if someone has used our account to get work done?!!?

Ervin understood my problem with water leaking into my Tahoe. Thanking you for keeping me informed on the repair process.

At check in at service I was greeted politely without waiting. I was told I’d be notified when the work was completed and received a text within a couple of hours. I will be taking my care in the future for service.

My experience about your dealership is very poor, that I will not use your services at all, after 11 years being a customer. Second time, you didn’t service my car properly, charging me a lot and not resolve my car issue. I’m going again to report this to your boss, but you shouldn’t expect me to use your services. Maybe to report your business to BBB would wake up your CEO Mr Swicard!

Nicole was attentive and accurate with answers to my questions

Geo was incredibly helpful from the moment we arrived and led us through the buying process with knowledge and professionalism. James was also incredibly helpful and fair.

Took care of my unit as it was under warranty. I appreciate the hard work and professionalism.

Courtesy and pleasant

Edin Lopez was great about keeping me informed about the status of the service.

Easy appointment set up and in and out quick

Friendly and efficient

Quick service

Prices are too high

Everyone was great

Everyone shows professionalism and are very attentive to the auto services that needed to be done.

Edwin in the Service Dept. was professional and provided great communication.

Great customer service.

A pleasant experience. I brought my car in to rotate the tires. It was done in less than an hour. Good job!

Very good. Persistent in finding me the vehicle that i wantes. Helpful.

Working with Andrew in the purchase of our new Tahoe was a dream. He was patient, knowledgeable, and worked with us in finding a car that fit all our needs. I highly recommend him!

My experience was good and my car was finished in less time than expected. Only compliant is they were not able to shut off the auto-stop which is the only thing I really don’t like about the car.

Christian Cleere was an excellent salesman. He sold me on a lease after I didn't like the numbers to buy the car. He was very knowledgeable about the car.

Isaiah was fantastic to deal with, friendly, professional and most importantly not pushy. He was always quick to communicate, and I'd recommend him and Swickard Cheverolet of Thousand Oaks to friends and family.

I went to Swickard Chevrolet of Thousand Oaks to get my battery replaced. All the employees there were great, they were helpful and pleasant to work with. I chose to wait at the dealership which had a customer lounge that was extremely comfortable and provided something to drink and snack on. Everyone who walked through the lounge said hello and was smiling, very friendly people working there. Overall, the experience was great.

The service and communication are the worst I have ever experienced while having my car worked on. You could plainly see that the service tech either hated his job or was just not interested in the level of customer service and professionalism that he should have shown my husband and me. If there was another Chevy dealer close by, I would never take my car there again.

I came into the dealership because of a clanking noise that comes from the engine if i happen to shift from gear 1 to 2, at 1.5 rpm or below, especially when going up hill. It has been with the car from when I bought it. At Swickard chevrolet, the team was very polite, very patient, and they took the time to understand my issue. I dropped off the car, was given a courtesy ride to my place. After a few hours, I got a call from the dealership that my car was ready. Another courtesy ride took me back to the dealership. Upon arrival, I was told that the car had been taken out for a drive to determine the issue and that everything had been found to be just fine. It was explained that the noise is just the result of gear shifting at a lower than normal rpm and that it is normal. The manager of the service department even took time from his very busy schedule to go for a test drive with me. He directed me to a steep hill, where I proceeded to shift at a lower rpm so that he could hear the noise I was talking about. He did hear. But once again, he assured me that there was nothing to worry about.

very profesional staff

Everything went smoothly, service was completed sooner than expected.

Very experienced stuff and knowledgeable people. Edde and a new lady that I forgot her name was very kind and ther really took care of the problem and fixed very fast👍 The best car service 😀 Thank you

Great service and very responsive

A quick and efficient visit. Everyone working was friendly and professional.

The main reason I like using Swickard is because of the way they take care of my Vette.

My service rep was really good

The staff was excellent and attentive. I really appreciated the videos sent of my car being serviced and the communication with my service rep was awesome.

Pejman was amazing! He was hospitable and did everything he could to work out a deal that worked for us. We'd go back to him when our lease is up.

great, fast service!!

My experience felt nice and easy, Andrew made the process a breeze. His friendly yet intelligent demeanor was really helpful.

My service was great. On time and quick. My agent at the counter was polite and helpful.

Service tech was super helpful and fast

Very quick and efficient. Took care of my recall and solved the pricing error on the spot.

Awesome

Very helpful, wonderful staff, everyone there is willing to help you, everything we asked for they gave us for our truck, helped us get financed, fast and easy.

Edin was wonderful to work with. He responded to my questions and let me know what work was needed. After I left, I needed to see if I left my bag there and he checked and let me know that it wasn't there. My fault, I put it in the car where I couldn't see it right away.

Christian was an excellent salesman. He worked the deal hard, found the car we wanted through a dealer transfer and communicated along the way. Plus he was very nice.

The car was much dirtier than when we dropped it off, and the service was outrageously expensive.

Had a very excellent and pleasant experience at Swickard. Very professional and courteous! Would definitely recommend to my friends and family!

I brought in my daughter's 2021 Camaro for an oil change and a recall notice. Our service advisor, Nicole, was excellent. Nicole was pleasant and infomative.

Everyone was kind and courteous and addressed all my concerns and communicated well about when my car would be ready.

It was great!

It was awful. I got a call at 8:30 am from my service advisor letting me know that the oil change was done and they found a nail in my tire and if it was okay to patch it for $40. I said yes. She said the car would be ready soon. I had my husband drop me off an hour later knowing the car would be done soon. I checked in with another service advisor as mine was busy and they said it was not done yet but they’d let my advisor know I was waiting in the lobby so my car would be a priority. They never told her and I waited in the lobby for almost 4 hours for them to patch a tire. Crazy! After about 3 hours of waiting, I went to check in again on how long and my advisor said “you’re here waiting, no one told me. Your car hasn’t been worked on yet. I’ll see what they can do. Give us 15-20 minutes, it doesn’t take that long to patch a flat.” LIKE WHAT?! Why wasn’t this done when I gave my approval at 8:30 am? Why take my car out of the bay and move another in when I gave my approval? She said flat tires aren’t a priority. It was an awful experience, I felt like they didn’t care at all.

The service advisor was very helpfull

Nicole was terrific as she greeted me just as I got out of my car.

At 9:00am I dropped my Silverado an oil change, as per my Chevy Silverado light on the dash. I told the tech I would wait in the showroom sitting area. At 10:30, I called Service dept, asked about my Silverado, he said they were behind schedule, would be done soon. At 12:00pm I went to the service dept, asked for my truck. The tech at the desk, said do you see it in the lot. I finally found it parked in the front of the service lot. The tech found the keys sitting at another desk, I waited over 3 hours for a simple oil change. Very disappointed this level of service is terrible.

Car was done quickly and my service associate Irvin kept us in the loop about when it would be ready. Everyone is super nice and helpful including Keir the manager. They went out of their way for us. Highly recommend!!

Amazing customer service! Giovani went above and beyond and got us exactly what we were looking for.

Great experience from start to finish!

I have serviced my Chevys at this dealer in the past. So I wanted a new Equinox, and the trade-in value they gave me was what I wanted. With a little work on my part, I got a great price on a great car.

Andrew assisted me in the purchase of my new vehicle. He was very knowledgeable and was very helpful throughout the process

Christian and Frank were amazing.

I can’t believe you’re asking for my experience. All was fine until I got my diagnostic report saying I needed all the filters replaced. Hilarious considering I had it done on my last oil change. When I called and asked about it. Not one return phone call. And not just once did I call. But 5-6 times I called. And nobody will call me back. My guess is the work I paid for the first time was never done. Horrible customer experience. Now I need co contact Chevrolet.

I scheduled service on line easily and experience at the dealership was excellent.

Scheduled the appointment in advance with a full description of what needed to be done. Day of the service, staff wanted the freedom to keep the vehicle over the weekend if the work didn't get done. My wife needed the vehicle Saturday. So all the staff did was the oil change and tire rotation. Not the tire monitor service, the air bag monitor service or the A/C check/recharge. Why have advanced scheduling if you're going to treat everyone like a walk-in?

Easily made connections with all the people working from the moment we walked on the property. We didn’t feel pressured or hurried to make a decision. The process was smooth and enjoyable.

Jake did a great job. There were a couple issues outside of his control but he was able to connect me with the Manager who took care of the issues and make things right. Thank you.

The service was excellent

My wife and I arrived and were greeted right away. We explained what we were looking for and were helped right away. Ended making a dealer trade and getting an suv with all the options we wanted.

It was easy in and out

N/A

Jake the service advisor did a great job of keeping me informed of the service requirements, and cost of repair for my vehicle.

The sales person was very nice and helpful. The manager was very reasonable with the negotiation. The service was impeccable.

The Sales Manager and Sales Specialist Pejman Sal did a great job with making our buying experience a pleasure.

I came to the dealership multiple times before I was ready to make a purchase and I didn't feel any pressure. Evan was my sales rep and he was really good about helping me figure out what I want instead of trying to sell me whatever car they have in the inventory. I knew right away that when the right vehicle arrives, this will be the dealership I want to buy from. A few weeks after I finally saw a Red Traverse RS and I decided to purchase it and and everyone I interacted with was absolutely great. Thank you so much.

As previously reported, dealership staff was very respectful, courteous, helpful throughout the vehicle review and eventual purchase.

great customer experience, always friendly, and answers all my questions. Very accommodating to my schedule which I appreciate.

Jake at the service counter got everything done when he said and arranged a last minute pick up for me to get back to my truck, very appreciative of his time and care for customer service

Did a good job

Jake was my service advisor. He was personable, professional, and very knowledgeable. He notified me as soon as service on my Corvette was completed. He provided an excellent service experience.

your service technician today good job, communicating, and taking care of all of my issues. Only comment is the car was not washed or cleaned after the service like other dealerships with my other purse.

Very good and fast service!

Service Advisor, Edin, was excellent!

Chevy Trax Activ is the car I wanted and my salesperson Isaiah made it happen within my budget and timeline. Isaiah was the reason I purchased from Swickard Chevrolet. Isaiah was very helpful we worked out a deal before I even stepped foot on the lot. I shopped the price Isaiah quoted me, no other dealership in California could beat the out the door price. If your in the market for a new car go see Isaiah and the team at Swickard!

Giovanni was awesome. He was very patient and nice and I had a great experience.

My experience was pleasant and straightforward.

Tire pressure sensor failed. Handled quickly and efficiently.

Great experience. Everyone is great to work with. I would have given 5 stars if they washed my vehicle. They did that at Keyes with my last Suburban everytime I took it there. Other than that great!

Very good service

The price of a oil change gone up drastically in the last 2 years. It is outrageous. Then the service advisor told me after their inspection that they highly recommend I change my engine air filter and cabin air filter for a stupid amount of money. I replaced these myself 2 months ago. I'm very upset with prices and that they tried to scam me to replace filters unnecessarily.

It was a great experience, when I dropped off my car I was not expecting it to be ready the same day . The service advisor was very friendly and walked me through what was going to be done and my car was ready next day

They started on service right away, finished all required maintenance in just over an hour. Also got checklist of systems checked.

My service representative (Edin) and the service manager (Keir) were both very helpful. This has been my best service experience at Swickard so far. I have definitely taken notice of the improvements.

Service was prompt and friendly!

Completely Satisfied!

Excellent service

All the service team are great, especially Eddie and the the service manager that always take a good care of my car maintenance needs.

Quick and friendly service!

Easy and fast, great exp

I brought my new 2025 Tahoe Premier in after noticing water intrusion coming from the third row window area. Keir (service manager) went above and beyond to put me into a loaner vehicle while my car was being serviced. Edin (my service advisor) maintained great communication with updates on parts, timing, and returning my vehicle back to me. Thankfully, the water intrusion did get resolved. Unfortunately, during the window removal / installation or during the headliner installation, a tech caused a dent (almost an inch) in the white panel next to the window.

Came in on Monday 07/14/25 because my two front speakers were blown. Took all day for them to do a frequency sweep test and confirm what I already knew. So they ordered the parts. Edin Lopez (my service advisor) said that his service tech informed him that the speakers would arrive in one day. So we scheduled an appointment for Thursday 07/17/25 (3 days later) to swap the speakers out. They took the car on Thursday 07/17/25 and kept it all day, only to find out that the speakers were back ordered and not even there. I asked Edin to provide documentation explaining what happened today (07/17/25) for my records. He said there was no way of doing that. Therefore, no compensation of any kind can be given to me for wasting my time or for the inconvenience. No service credit or even documentation at the very least. So this is my way of documenting what happened today. This may not even be Edin’s fault because he said that his service tech misinformed him about the parts delivery date. But this isn’t my fault as a customer either. Time is money, and mine was wasted. I’ll update this review once the work is done.

I brought my car in Monday to get looked at bc I had some concerns I wanted addressed before my warranty expired. I was on vacation with my kids Edin Lopez was helping me and told me my warranty was already expired and I explained it wasn’t, I had to drive to Landrover where I bought the car to get the warranty paper and bring it back. Tuesday Edin calls me and tells me what is wrong with my suburban and that the warranty will cover it and if I wanted a rental car I needed to call and get one and I said no that’s your job, I’m on vacation with my 5 kids and had no car the whole week. Wednesday comes and Edin calls me around 12 and tells me the parts came in and he would call me later with an update I mentioned again to have the seat belt looked at also bc it wouldn’t retract. He never calls me and Thursday comes and now I get email about my parts being ordered and still no call. I call at 12 and leave a message and finally at 2 I call and ask to talk to the service manager Keir bc I needed answers and I needed to leave for home which is in Nevada on Friday. Keir looked into all of it for me and called me back within 40 mins He said my car would be done by Friday and they were waiting for the seatbelt. He offered to get me a rental car for the night but I said no bc it wasn’t worth it at that point since I was getting my car and leaving Friday. Edin calls me Thursday afternoon after I speak to Keir and leaves me a vm stating how he had called me and left messages and I never responded and gave me his personal cell to contact him at if I had any questions and was willing to get me a car. I never called him back bc how he handled the whole situation was awful and I mentioned to Keir I only wanted to deal with him.

The service professional was friendly and so helpful! I always get great customer service here at this dealership!

It was an excellent experience, EDIN was a great help.

The Best: Easy online appointment setup, engaging and professional greeting, confirmation and cost estimate of service, timely shuttle home, text updates of work progress, completed service much faster than expected, final cost as agreed and quick checkout. What more could you ask for?

Keir and his team did a fantastic job - the work was quick and professional!!

Very professional job was done well a little bit on the pricey side though

Very kind and helpful

Service Department was very prompt and professional in completing the repairs.

He was very attentive he listened to what I had to say

Good

Very efficient

Jake was excellent and very communicative about my service options. I appreciate him taking the initiative to present all options to me so that I may make a better decision for my Tahoe.

In general the service was fine. Not the fault of the dealership, but the wait for parts was a little long.

I was helped right away. The quote time they gave me for my oil change was accurate. I appreciated they had a quick turn around. It only took longer due to needing to add an additional service. They left my car clean and

Felt comfortable and communicated easily with everyone involved in the sale. Never felt too pressured. Sale went beyond their hours of operation. I was there til 10 pm and they close at 8. There was never a rush to get me out feeling

Check in was fast. I waited for my truck and did not take long for it to be completed.

Quick and Easy Experience. No Hassle

Jake in the service department oversaw the servicing of our truck from beginning to end. He went the extra mile to keep us updated on the necessary repairs and explained in detail the reasons for each. He knows the anatomy and physiology of cars and trucks and we’re so grateful for his knowledge and expertise!!! Thank you so much Jake!!!

Friendly, helpful, and no pressure. Good experience.

Great service, care, and support. Helped make it an amazingly smooth experience.

Jake at service was very helpful with the check in and check out and notify me and updating about my vehicle status

The service people were nice and courteous, the work was timely, and they communicated well.

Eddi was a polite and good man

Went to Swickard Chevrolet for regular car service. The employees are great and helpful.

First of all I have purchased 40 cars over the years I have never had a salesman Bill Herold more accommodating and working harder to ensure that my experience of purchasing a vehicle was the very best. Thank you Bill

As ordered, at the price quoted

Terrible service, Terrible customer service. Mainly i bobbie is an idiot

N/A

Friendly and fast service!

Excellent service!! Got in quickly for an emission recall, had the car service take me down the street and picked me up.

Izzy gave me his personal cell phone number and I stayed in touch thru the process. He was fantastic

Always given courtesy, efficiency and friendliness.

Fast, organized & friendly

Making the appointment and checking in were easy. The service was complete in an hour and I was on my way. Couldn’t have gone any smoother.

They took care of the problem in professional manner. Everyone was very helpful and polite.

Car was returned dirty unwashed/paint scoffed/scratched and was told that the dealership doesn’t wash the cars anymore?? So had to take the time to clean up the car. Also, car was returned scratched and scoffed paint on passenger side rear wheel well, yeah and sure the dealership will not do anything to repair/detail those marks if they won’t even wash the car. Updates on status of car were few and had to call every other day, maybe because the service writer felt no changes in status but how do I know that information? Bad dealership steer clear going to Oxnard dealership I believe it’s owned/operated by some other owner

They got the work promptly

Overall great experience ! Nice and friendly crew !

Shout out to Ervin Pech who made my experience with your dealership easy. Very welcoming and helpful.

The service advicers were very professional attentive ,helpful

The recall work was completed within a timely manner and Izzy did a great job of keeping me posted on the status.

Ervin and Isaiah were helpful and provided updates to the repair status of my vehicle. Appreciate the service

We had a five star experience with Isaiah and his team ! Thank you for making our buying process the easiest that we have ever experienced. The follow up was a wonderful touch and the professionalism was amazing.

The guys working in the maintenance department weren’t welcoming at all. You walk in expecting at least a “hello” or a “be with you in a moment” if they were busy, but this wasn’t the case. You walk in and are ignored. I sat there kinda lost (first time there) so no clue which guy to check in with. Waited for a bit until someone decided to see what I needed. Then when they call you back to pick up your car they are also very rude. They just see you walk in and not say a word. Wasn’t able to get the name but I do remember he was a bald. Seems like he hates working there. Not a word to the customer. Very unprofessional. On his phone texting all while I’m there just waiting to see what’s next since he doesn’t talk. Hands a paper and says sign and that’s it no futher words. Definitely won’t be coming back and will be telling everyone not to schedule maintenance here. My one star review was the only option since zero stars isn’t an option. The owner should really look into this department. Will definitely never come back.

process as smooth and we collectively negotiated the deal that was best for me

Easy fast and not expensive

Amazing customer service! I was so appreciative of Peter’s communication and his efforts to find me a vehicle. I was on a work visit 75 miles from my home and I would buy from them again. I have a local dealer who’s service is awful and this dealership in particular Peter and Mike who made this an easy/quick and friendly process.

Had the best experience with Frank and everyone at the dealership. I would definitely work with them again to lease a vehicle.

Giovanni and the entire team at Swickard Chevrolet were very helpful.

Customer brings 2002 Vette to Swickard on Tuesday 10/14. Requested services: (a) replace battery, (b) adjust hand brake, (c) replace brake fluid, (d) fix power windows. Also, provide estimates for the following: (e) steering column lock not functional, and (f) traction control / ABS module sometimes non-functional. After keeping the car for 6 days, Service Advisor Jake calls customer on Monday 10/20 and talks customer into additional work (stabilizer bar bushings). Customer ok's the additional work and Jake promises all work will be completed by Wednesday 10/22. This is the last I heard from Swickard about the status of the car despite repeated phone calls to Jake's direct line and repeated calls through the Swickard switchboard requesting the Service Dept., and Service Manager Keir Sole. Customer finally spoke with Service Advisor Irvin on Saturday 10/25 and got the car's status and learned that Jake was no longer employed with Swickard (and apparently no one was assigned as a replacement advisor). Service Advisor Keir was apparently out to lunch in this matter as well as the matter of returning the customer's calls. Irvin says customer will be given a discount for all the trouble Swickard caused him. The car was picked up on Monday 10/27. The stabilizer bar work was never done. The customer was charged to repair the power windows but they still don't work. Service Advisor Izzy was shown the problem. The driver's side sometimes works with the door open. Izzy was shown how the interior door panel bends out of shape as the window is raised. The passenger window is still totally non-functional. Izzy says he will inform Service Manager Keir Sole and he will be in touch with the customer. Apparently Keir is still out to lunch as he never called. Oh, and by the way, the discount Irvin talked out never materialized. The only thing positive about my experience with Swickard was shuttle driver Jose. All-in-all, my experience with Swickard was extremely distasteful. John Wartman

Everyone was great. Great atmosphere inside. I cannot say enough about how well Peter Bueschen presented himself and represented the dealership. I felt he was sincere and he did everything in his power to find me the truck I wanted. Even a last minute change didn’t phase him. He found another that was ultimately better than the one I was looking go. He then went and picked it up, gassed it up, and washed it while we were doing the financing. Quite a feat in Friday traffic. We joked about me wanting a big red bow on it early in our meeting. Leaving nothing to chance, Pete even put that bow on it, just in case I wasn’t kidding. We drove it home that night. It’s my job to notice small details. I’m good at it. I noticed a great team working together in sync I hope Chevy built it as well as they sold it….. Then it will truly be a “perfect” experience for me.

Izzy was great very helpful and answered all my questions.

excellent

Maybe I bought a lemon?

I arrived at 10 am and my vehicle was completed by 11 am. The staff was very friendly and welcoming. I couldn't have asked for better service. Thank you.

I had one tire replaced. When I went in three of the four tire sensors worked when I left. None of them worked. I was told they would come back on in 10 minutes after driving they never did when I went back. They told me I would have to pay for four new sensors plus additional alignment and labor.

Tell bobbie to use there own email

Cody was great letting me know every stage of maintenance that my car was going through.

Shipping of the part and installation took longer than I expected but Cody, my service rep did a great job of keeping me apprised of their progress with daily calls and even worked with my extended warranty company to provide some credit towards a rental car. Not the usual dealership experience, I feel that they addressed the issue thoroughly and communication was excellent once Cody took charge.

So I got five messages. Regarding me wanting to sell my card to you guys or buy a new car. I got three emails saying that you ordered my parts. I got three emails stating you got my parts. I got two emails stating that my car is ready. You need to relax a little bit. I don’t need so many messages. And I do better at text messaging than emails. And if I want to sell my car, I

Service advisors need trading on services required vs what isn’t in order to maintain wareanry

The whole process from appointment (very courteous), to the service and then picking the car up was seamless. Thank you!

Keir and the entire service staff are wonderful

No windshield wipers in stock. Added that service to my appointment and now I have to come back. Still waiting on confirmation wipers were delivered so I can miss more time to come back and have them Installed. It has been 3 days and have heard nothing so far.

Made reservation in advance, showed up on time, sat in customer lounge for about an hour, then the vehicle was ready for delivery. Experience was painless and vehicle is running great. Mike

Very smooth transaction

I had the best experience! Issac was professional, kind and found me my dream car.

They were very helpful and took care of me quick

Timely and professional service

Giovanni was extremely helpful and gave us impeccable service and price. He is very responsive and made sure we left with the perfect car for us. Nick provided excellent customer service and made certain we left happy.

Took why to long....

Service was uncommunicative and did not let us know in a timely manner what was going on. The car was in the center for several day before I knew what the problem was. They did not reset the engine light when picked up. waited an hour to pick up the car, which was already paid for. Mis diagnosed an oil leak as coming from the oil pan, when in fact it was valve cover leakage. Did not offer any explanation for costs or associated work. Over all POOR service, POOR workmanship.

The staff was plenty kind, communication could have been better. My truck was in for a warrantee covered fix, and there was not a courtesy car available for me (the warrantee CLEARLY states I'm supposed to get one).

Andrew, Josh and everyone at Swickard has been fantastic to deal with! Dylan in service was super-courteous: the communication on the progress of my service was spot on, and I was in and out of there quickly. Thank you Swickard!

fast and efficient Was able to actually wait on the car to be done

Cody was great at keeping me apprised and the job was done quickly

Excellent customer service

Todays experience was a Good one, except for the lack of communication. My Radio and all other Functions now work again. It's just sad that it took a YEAR to get this job done.

Cody was very helpful

Above and beyond!! If I could give 10 stars, I would. I came in without an appointment because my tire pressure sensor came on even though I had filled them with air. They took me right away. They said one hour but it went longer. So they got me a shuttle right away so I could make it back home in time for my meeting. They called me when my car was ready but I was in another meeting. Finally finished at 4:15 but their shuttle service ends at 4. They had one of their service techs pick me up anyway!! I always receive great service coming here.

I worked with Giovanni Ramirez to get my car and He was super kind and helpful in providing us accurate numbers as well as the best deal possible.The buying experience was very nice that I recommended Swickard and Giovanni to 2 of my Other friends and they also got new Blazer Evs .

Friendly people. Work completed quickly while I waited

Truck was ready on time ...

They did a great job I would come back to them in a moment. It’s time.

Ervin was very nice. Kept me informed on the progress of parts ordered and arrival. Once the parts arrived, which took a while (not your fault) my car was repaired within a day. Very thorough receipt with all that was checked and repaired.

I reluctantly had to bring my car back to Swickard Chevrolet after the last time I was there and encountered the most unprofessional service advisors. Who were rude and condescending. This visit which started out great with Sebastian as my advisor. Sebastian informed me I would be hearing from him the next day regarding the issue with my ABS system. I called the next day November 11th at 12:56pm 3:01pm, 4:26pm and again at 4:59pm. I also stopped by the service department on my way home from work at 1:30pm to check the status of my car. I was informed that Sebastian was not at work and the young man said he would call me with an update and I left him my number. I NEVER received a call and each of the four times I called after o left I was told that no one is available to help me and a message would be sent to the service advisors and as well as the Service Manager. Needless to say I NEVER heard from one person! I eventually drove to the service department again at 5:30pm and asked for my car. To my surprise every person working was sitting in their butts doing absolutely NOTHING! I will NEVER bring my car to your service department again. I have family members who also own Chevy vehicles and they too have had horrendous experiences there. I used to enjoy bringing my car in and had great experiences but since Carmen left the turnover is unreal! As some one who is also in the service business it is very telling when you cannot retain staff. I am utterly disappointed with the service department and the dealership as whole, since the Manager couldn’t find the time to resolve the situation.

Cody was very courteous and professional. He suggested I return another day to finish work as 1 part had not arrived and this would cut down on my wait time. He got me in and out quickly the next day without having to make an appointment.

They care.

The service staff and Irwin were responsive to my needs and concerns about the status of my car and getting it repaired as soon as possible.

Cody got me in and out. Informed me of upcoming services he did a great job

Painless, special ordered 26 Corvette Stingray from Bill Herold. Took about 8 weeks in which I was continually keep in the loop on production. Great experience

Horrible Service. Horrible Communication, I was lied to and my issue was never addressed. I will never do business with your company again. Nor we will ever purchase another vehicle from any of your dealerships again. Not Chevy, Not GMC and Not Mercedes.

I have purchased three corvettes from the Swickard Chevrolet dealership who has been so willing to help me in anyway they can. They were also very kind and personable .Great bunch of people to work with . Keep up the great work!

Based on the required service for the vehicle and the exception support from Eddie, I have more confidence in going to your dealership for required work and services that might be required on my vehicle. Truthful and accurate information was provided. Other dealerships could learn a great deal from your model and personnel. Thank you. Tim Owens

Very efficient scheduling and service experience. Great communication throughout. Highly recommended.

Bill Herald did an excellent job! He listen to what I wanted and what was important to me. He was patient as it took me time to pull together. He alway kept in touch and sent me available cars in the years and models I wanted. Had my son and I come in for test drive for me to select model I would want.

nothing else to tell

Everything was normal and went as expected

Cells representative. Peter made it super easy and super simple to get into the vehicle. I wanted and Even helped me with questions weeks after my purchase.

My husband and I went to look at various Chevy SUV’s and I ended up falling in LOVE with the Traverse! Our sales representative was SOOOOOO AMAZING!!’ His name is Giovanni Ramirez … I cannot say enough AMAZING things about him and his knowledge of the product!!! He was Soooo attentive and willing to keep showing us Every SUV tbey had available that we ended up buying a new truck for my husband Yes, that is Correct! We purchased both the Chevy Traverse and Silverado! I would recommend Giovani to EVERYONE I know!!!!

Cody was great. Very responsive and transparent through the process.

Nick and Peter were excellent to deal with and helped me find exactly what I wanted.

Most of the negotiation for the price was done over the phone by Bill and your management team and was very professional and extremely easy to accomplish. I would highly recommend Swickard Chevrolet for a purchase to my friends and family. As I would recommend Bill as an excellent salesman.

Terrible experience. Maintenance techs are clueless on addressing issues on a C8 corvette. So many issues after work was complete. How does a tech or service rep sign off on their work. The moment I started my car after service I had several new sounds coming from the car. When they pulled it up how could they not notice. Not to mention the check engine light was on. This is just the tip of the iceberg. I really hope a manager reaches out to me to go over the horrible experience I had. Should be a one star review, but the service rep, Eddie, was outstanding. Thanks for all the help Eddie!

This is 2nd car we have purchased from Swickard Chevrolet in the past 6 months, the customer service we have been shown is 2nd to none. Highly recommended this dealership.

I came in on 12/22 for an Oil change and tire rotation. The staff was attentive and friendly. I waited for my car and went to the lounge. The lounge was really comfortable with coffee and snacks. The free Wi-Fi was a big plus. After about two hours, I received a call from Eddie, who was working on my car. Let me know what I needed. Told me that my car was completed. Went to the service desk again with the same attentive service paid my invoice and was on my way. Swickard is always very attentive and I like doing business with them.

Professional, friendly, job well done

My sales person, Pete was straightforward and honest. He wasn't pushy and I appreciated his genuine approach. The sales process was smooth. No complaints.

Customer service from my service writer and service manager was great. However when I called and scheduled my appointment I told the woman my vehicle was a fleet vehicle and she said no problem. But the after my service was done they informed me they were not an authorized fleet facility and I had to pay. A bit of an inconvenience.

Hassle free with Bill and Nick. Straight shooters.

On time and done well

Izzy was excellent in his suggestions and advice.

everybody great at what they do! Seamless and at reasonable cost

No pressure, very friendly and professional staff.

Standard sales process. Sales agent was GREAT, even dropped off the car, no one at the dealership inspected the car properly. Now I cannot get onstar to work (which means I cannot get the navigation and cruise control to work) until the part that is back ordered comes in. Imagine buying a car and having to wait weeks for a part to come in. I text the sales guy, no response. Up until delivery he was great.

My service advisor took my car in at 9.30 am and said he would call me in the afternoon with an update on my vehicle, which would be ready that day. I called him at 4 pm as he hadn't called me. He didn't pick up so I left him a voicemail mail He didn't let me know what time the service department closed at 5.30 I got a call from a new person called Eddy who informed me that my car would be around 6 pm. He said my other service guy was busy. Eddy was nice, it was late for me to get that call. I had already started cooking dinner so i had to leave my car there overnight.